Terms & Conditions
Welcome to the wonderful world of Z&M Hijabs.
Please review our terms & conditions carefully before making a purchase. By using this website/placing an order you are agreeing to the following terms and conditions.Before placing an order, if you have an questions regarding the terms and conditions, please email [email protected]. When placing an order, you are agreeing to the shipping details as well as all other terms and conditions.
These terms and conditions are subject to change without notice. The changes will apply to any orders following the changes. We retain the right to refuse any orders due to the inability to authorize, PayPal questioning, or prior order history at Z&M Hijabs.
PRODUCT INFORMATION
Please remember that although we have made every effort to display the colors of our products as accurately as possible, the actual colors you see depend on your monitor. We cannot guarantee your monitor will display the color accurately. Therefore, please keep in mind that there will be a slight color variation from what is seen on the website.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock after you place your order, through a miscount of stock or an unexpected delay in stock delivery, we shall email you as soon as possible to offer alternative solutions, such as waiting until the stock arrived, to exchange for another item, or to obtain a refund. We will wait approximately 2-4 days after the email has been sent, after which the value of the out of stock item/s will be refunded and your order sent out.
We are dedicated to providing our customers with the best quality products. Many of our materials are hand-loomed, and in such fabrics, there is always a risk of small 'ladders', snags or variation in color. We have no control over this, so please bear this point when you order from us. Where the 'snag' is beyond acceptable and deeming the product un-wearable, we will of course class the product as 'faulty', and take measures to exchange or refund you for it if the item is not available. However, tiny pulls and snags will not fall under this category, especially but not limited to where natural fibres and materials have been used. With naturally dyed fibers, these will lose some color when initially worn and care must be taken to avoid staining of scarves. We recommend soaking them in cold water and gently hand washing to reduce leakage. Where there is doubt, please contact us before purchasing from us. Furthermore, although we state dimensions of items where possible, slight variations will occur due to the nature of the manufacturing. Again, if you require any further information about products or have any specific queries, please contact us in advance.
PURCHASING PRODUCTS
When you place an order on our website you shall be emailed an acknowledgement from either ourselves and/or from Paypal if that is the method you used to make payment. It is not guaranteed that you will receive another email after your order has been shipped. However, we usually ship all orders within 48 hours of receipt.
Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the 'confirm' button.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following: *The product being ordered is out of stock *Our inability to obtain authorization of the payment made by you
*Identification of an error made within the product information, including price, promotion.
If there are any problems with your order we will contact you immediately. Sometimes, a problem may not be evident until we are actually packing your order, in which case you shall be contacted and your order may be delayed. Refunds or exchanges will be carried out as soon as possible; however, timings for refunds may vary depending on the time of year and our workload. As a rough estimate, refunds may take anywhere between 5-14 days to be carried out. Occasionally, delays may be caused by finance providers, for which we do not take responsibility. Refunds will only be made to the account from which the purchase was made.
We take reasonable care that your personal data and details are not disclosed to any third-party member.
SHIPPING POLICIES
We usually ship all orders within 48 hours of receiving them. However, in the event that your order is delay, you will be notified via email. If you do not hear from us, you may assume that your order has been processed and shipped. If you feel the need to inquire about the status of your order, please wait at least 7 days after placing your order before you contact us. If you do not receive your order within 2 weeks time, please contact us. International orders may take longer to arrive.
For any orders outside of the U.S., once we have posted your order/s we do not take responsibility for the actions taken by Customs in their delays or their charges. It is rare but possible for Customs to open parcels and charge 'Customs Charges' to the customer. If these are not paid and the parcel is returned and received by us, you may request a refund minus the original postage cost. If you wish for us to resend any parcels that have been returned to us by the Postal system or by Customs, postage charges are payable again by the customer. We do not take any liability for the procedures put in place or the actions taken by Customs.
All orders will be processed and posted to the address supplied by you. We do not take responsibility for incorrect address details being written by the customer. As we are an online based store only, it is inevitable that on occasion, parcels will be mishandled by the post. This is beyond our control. Lost or severely delayed parcels will only be reimbursed or resent upon our receiving reimbursement from USPS as we do not claim liability for mistakes made on their part.
Any International Orders that are delayed will need to go through a further waiting period of 3 months before we can take further action, in order to wait for the parcel to be returned to us through the International postal system. This is out of our control and dependent on the USPS.
RETURNS AND REFUNDS
You may return items that are unworn for a full refund. If any item is returned with signs of being worn beyond trying it on once, i.e. smell of shampoo, hair, etc, the item will be declined for a refund and sent back to you after we have contacted you. In this case you will need to pay for postage to have the item sent back to you again.
Faulty items that have been worn and had the fault made worse will not be eligible for a return or refund. The item will be declined for a refund and sent back to you after we have contacted you. In this case you will need to pay for postage to have the item sent back to you again.
Faulty items will be eligible for an exchange or credit and a refund on the postage cost for you to send the item/s back to us. We will only cover postage cost in this case for the item returned to us via standard post. We will not cover courier charges or Express Delivery charges. Please retain proof of postage.
For faulty items sent back for a refund, postage will not be reimbursed. Please allow up to 10 working days for your refund to be processed after we have received the returned item/s. During busy times this time may vary.
If you have any questions or comments regarding these term & conditions, please contact us at [email protected]